According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. Came online to check my bt account to see what it was saying and. this Black Friday. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. I was recently told that fibre is now available in my area. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. Hello I'm sorry to hear you have cancelled your order. Check the black cable with the grey connectors on the end is. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). I am currently in the process of switching from BT to Sky. Select Activate on BT Virus Protect. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. . £5. The Openreach database is primarily attatched to a phone number, that is their USO. How to switch broadband. Edit - No issues listed on the service status page. ACTIVATION. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. 24 month contract. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. To check your mobile signal status, use the EE coverage and network checker. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. However, my new flat doesn't have the hub for Virgin Media. I put it into a socket positioned. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. I ordered broadband at the end of June with an activation date of July 11. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. Broadband Activation Issues. I. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. From speeding up your internet connection to managing your account and billing. If not, select the Manage button for TV and Sport (if you see it). If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. I am currently in the process of switching from BT to Sky. Then nothing. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Received TV box, hub and told that phone line was active. Hi all, I have a new build property. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. It is now the 22/03 and I still cant activate it. Offer ends 07/12/23. and check your landline and broadband usage. . Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. Full fibre 500 activation. Or there might be a problem with your broadband. Since then there has been a series of problems including routing errors, cable work. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. My Phone. You should receive an email or text from us confirming your activation date. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. . . BT customer service phone numbers (broadband, mobile or phone line) problems. . Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. It may take a few minutes for the lights to settle. It has fibre to home. I'm afraid only our telephone agents can look into broadband related queries. One email in the morning to confirm that im being connected. We set up the hub and waited all day,. However, sometimes these. Get help and track your orders. Go to solution. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Annual price changes and terms apply. They have no clue about my order until I called them on 15/06. I live in Hawksworth just in the outskirts of horsforth. Plusnet charges £49. Re: Broadband Activation Delayed - Latest. 5cm in size. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Subscribe to this Topic's RSS Feed;. Home setup, Wi-Fi & network discussions. 99. Still no help; Options. Activation Day - Still no internet or dial tone. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. in Broadband activation 20-06-2023; After activation sync speed dropped. If same thing happens to me I will just cancel straight away. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. . Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. I've spoken to complaints and they suggested that there is an issue with the exchange, but nobody seems to be able to explain what the issue is and how it is going to be resolved. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. Terms apply. . After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. My activation date for Infinity 1 was Monday of this week. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. Hi Please speak to our Live Chat broadband team, they can look into this for you. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. Changing your activation or start date. 3. The best way to ha. Your options. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. Your options. Since then there has been a series of problems including routing errors, cable work. Community; Community; Announcements. The service starts on the day we activate your BT Total Broadband service. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. 3. The adviso. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. com & Community; Broadband. The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. Hi all, I have a new build property. Still not activated. I've just got of the phone to customer support having been told that there was a 'problem. Supercharged, ultra-reliable broadband. Changed my broadband over from Sky to BT, sky worked fine. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Landline; BT Mobile; Email. You can also watch Prime Video on thousands of eligible devices, such as. Subscribe to this Topic's RSS Feed; Mark Topic as New. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Hello, Me and mother currently have not recieved internet for an entire month. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. Month 4 from £32. The phone number will not show on the checker as it does not come over copper. There are also a range of technical support services available on. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. and manage your personal details and how you pay. I keep bein. 24 month contract. BT outages reported in the last 24 hours. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. Chat is available between 7am and 10:45pm, 7 days a week. According. I ordered BT fibre broadband to my new address on 5/7/23. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. “You're not connected to a Sky Q box right now. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. With BT Service Status you can check your BT Broadband, Landline or TV is working. Email; Billing. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. During this time, it's your legal right to cancel for free, for any reason. Managing my subscription passed to BT/EE. We’ll do what we can to help. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. 15th December old BT broadband line disconnected. Set up or manage your direct debit. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. Activation delay. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. com & Community; Broadband. We’ve spent hours on the phone and ea. I am without a landline and broadband for the. apps@bt. 4. Raise a fault. This might happen because your BT Broadband is new, and your service isn't live yet. So placed the order on 22nd June. Region No. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Hello, Me and mother currently have not recieved internet for an entire month. But she decided to move to BT Fibre 1. Get our superfast unlimited fibre broadband. 24 month contract. Here's how to sign in on your BT TV device (e. I spoke to. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. Cue several months of waiting. He gives me a router to take home and I cancel with BT. He gives me a rout. Or take a look at one of our videos. To check your mobile signal status, use the EE coverage and network checker. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. If you like a post, or want to say thanks for a. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. You may have created a BT ID if you placed your order. Update to my last post. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. 2. Reset, change or get help with your login details. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. . so there was no issues there… now all there was to do was wait for it to be activated. How to install your broadband, fix connection issues, improve your speed and more. BT have been no help at all just saying this is a problem with openreach. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. 18 month contract. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Email;Full fibre 500 activation. . The problem I have is that I cant activate my BT ID. The phone line service was fully working and the PON light was solid green and Phone 1 was green. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. Received notification that landline has switched but nothing on broadband. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Re: Activation Date/BT already a nightmare. Check if. It doesn't mean there's anything wrong with your broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. We don't no when you will be activated. Order 13th Auguest for a line install and act. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Re: Activating TNT sports on BT. Long story short. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. It’s our way of saying thank you. Once your broadband is up and running, just go to My BT and log in with your My BT details. Track my order >. BT Sport app. He gives me a rout. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Activation has not worked. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. 2 Replies 161 Views. 0 Ratings. If it is, troubleshoot your broadband or call us at 0800 800 150. You have had too many unsuccessful attempts to login. Log in to My BT. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. This may look like those shown below , or something similar. Activating your Sky Broadband. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Not fully true. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Browse . I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. Activation date was set for 7th of October. We moved from Sky to BT after they failed to activate our broadband. My 'live' date is tomorrow. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. . I got the 12 month pass offer that I redeemed. Download the My BT app >. On 17/06 BT support team told me that there is a glitch in the orde. It wouldn't allow it suggesting the SIM wasn't valid. If this isn't the case the first thing to try is restarting your hub. It has fibre to home. I thought it’s a straightforward transfer. Free activation. Digital adapter problem. BT Broadband customers get at least two free licences and can. So I made a phone call today to activate it, then in the p. There may also be a £9. Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. . Find out call charges and balance. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. If you’ve got one of these, try these checks. Press the Power button on the back until all the lights go off and wait for 5 minutes. The status will then change to. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Again, that never happened. The letter also stated that "Your broa. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. In most cases we can switch on your broadband without you needing to be home. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. If an engineer is not required, your service will begin operating before midnight on the day of activation. There have been a number of recent posts about this, which are still unresolved. It's time. Watch our short video guides or follow our step by step instructions. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Hi Guys Currently having a nightmare of a time trying to get my BT Infinity activated. A master socket is the main socket for the phone line in your home, not an extension socket. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. You should have the BT Smart hub 2. Home phone including Digital Voice; BT Mobile; Email. “Your Sky Q Mini box has not. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. . Yes. . First, please check that the broadband cable is probably connected to your Smart Hub 2. , that beats the 1mb we currently get. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Great. I have been trying to activate the BTsports app since it was launched without success. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. Openreach are now saying that there is an. I asked him if there is a way to use the equi. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. On the day of activation, connect your new router to the master phone socket. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. £100 BT Reward Card 171123. Connecting to broadband for the first time. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. BT TV is only available to broadband. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. . That increase. Activation date given 15th December. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. . Choose a topic. Change the playing field, expect problems. If you haven’t got an account click the ‘Sign up’ button. Our network reaches over 99% of the UK, so we've got you covered. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Enter postcode to see availability. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. 0800 587 4787Activate Work Mode and Game Mode. . Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. 24 month contract. My activation date was the by midnight on the 21st but never happened. Then click ‘Setup BT Parental Controls’. The only BT Employees are the forum moderators. Prices and TNT Sports content subject to change at any time. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. So I assumed that the problem had been fixed. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. . Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. I set the router up early in the morning and it was blue straight away and working. Openreach FTTP became available to order a month ago. . 4G Home Broadband - 30Mb. On the day of your visit. 1. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. The Lounge; BT. My Broadband. This process can take up to ten days. 31-08-2021 1:10 PM. broadband activation has been delayed for 2 weeks. The BT TV Box Pro is sold as part of a 24 month contract through BT. 4G Home Broadband - 30Mb. For the first week I was getting download speeds c 19Mbps. . We ordered the BT infinity 1 package. Security. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Once you're connected, open the app and log in with your BT ID. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. I've just got of the phone to customer support having been told that there was a 'problem. Advanced Digital Home Phones. . 2: Seeker. Stay on the screen with the 6-digit code while you grab your phone or. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. To sign in on your BT TV device, follow the steps below. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Home phone including Digital Voice; BT. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. More about. My engineer visit and activation date was scheduled for 26/7/23. BT Help is the place to come for support with all your BT products and services. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. . 20-02-2023 04:51 PM. Hi Sorry to hear that there's been issues with your broadband installation.